Who we are
The Long Spoon Larder is an sustainably focused online fine food and beverage company based in the Fife and Kinross area. We offer delivery and collection services and have a retail outlet based in Kinross.
Long Spoon Larder
157 High Street
Contact/Responsible Person: Donna Park
Our privacy notice explains:
- the kinds of data we collect and process in order to provide the payments service
- how that data is used
- how that data is protected
- how you can find out what rights you have in relation to your data
Why we need your data
The Long Spoon Larder provides online facilities or order food, drink and eco household products. We collect and process data about you so we can process your orders, ensure we are complying with our legal obligations and make payments.
We may also collect data regarding your purchase preferences in order to understand the needs of our customers.
All customers using our services should read this notice.
What data we need from you
We will collect data that includes:
- email addresses
- billing addresses
- delivery address
- date of birth
Bank card information
We will collect data that includes:
- name on the relevant credit or debit card
- card type, like a debit or credit card
- card expiry date
- credit or debit card number – we will only keep the first six and last four digits for our records once the payment is made
- credit or debit card security code – this is not kept after the payment is processed
Payment transaction details
We will collect data that includes:
- payment amounts and frequencies including dates
- payment statuses
- payment descriptions
- payment gateway transaction ID
- the reference number of the government organisation
What we do with your data
We will use your personal data for different purposes.
- ensure that the service operates as expected
- allow payers to make payments and authorised staff users to log in and administer payments
- respond to any queries raised by authorised bodies in relation to the transactions i.e. HMRC.
Analytics and statistics
We will review payments and transactions to provide statistical details i.e. the total number of card transactions.
We may share your data or disclose information because of a law, regulation or court order and to protect our interests and legal rights.
We will not:
- sell or rent your data to third parties
- share your data with third parties for marketing purposes
How long we keep your data
We will only retain your personal data for as long as:
- it’s needed for the purposes set out in this document
- is required by law
In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.
Children’s privacy protection
Our services are not designed for, or intentionally targeted at, children or young people under the age of 18 years. It is not our policy to intentionally collect or maintain data about anyone under the age of 18.
Who your data might be shared with.
There may be times when we need to share your data.
We will share your personal data with third parties if they need to know the information so that they can provide us, with a service. For example, a supplier of IT services like data storage.
Legal and regulatory entities
We might have to share your personal data with law enforcement agencies or regulatory bodies if we have to comply with any legal obligation or court order.
We select systems or work to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.
Your personal data may, throughout the course of its processing at GDS, be transferred outside of the European Economic Area (EEA). Where this is the case all appropriate technical and legal safeguards will be put in place to ensure that you are afforded the same level of protection as within the EEA.
How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We set up systems and processes to prevent unauthorised access or disclosure of the data we collect about you. All third parties who process personal data for GDS are required to keep that data secure.
What are your rights
You have the right to:
- information about how your personal data is processed
- a copy of that personal data
- that anything inaccurate in your personal data is corrected immediately
You can also:
- raise an objection about how your personal data is processed
- request that your personal data is erased if there is no longer a justification for it
- ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, get in contact with the responsible person named at the top of the Privacy Notice
Changes to this notice
We may change this privacy notice. In that case the ‘last updated’ date at the top of this page will also change. Any changes to this privacy notice will apply to you and your data immediately. If these changes affect how your personal data is processed, Long Spoon Larder will take all reasonable steps to make sure you know.
Questions and complaints
The responsible person for Data Protection issues is: Donna Park (contact details are listed above)
Contact the Data Protection Officer if you either:
- have any questions about anything in this document
- think that your personal data has been misused or mishandled
If you have a complaint, you can also contact the Information Commissioner, who is an independent regulator set up to uphold information rights.
Information Commissioner’s Office
0303 123 1113
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
- Cookies used by our service providers
- Managing cookies
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
- Cookie preferences
15.2 Please note that if you block cookies, you may not be able to use all of the features on our website. This may also “break” certain elements of our website and prevent them from functioning correctly for you only.